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至急! tap card 30days freeについて
- #1
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- rena513
- 2017/12/01 13:57
こんにちは!
先週ロサンゼルスに引っ越してきました。語学学校へはbigbluebusで通うため、最寄りのメトロで、tap cardを購入し、その場で30days 100$をチャージ。
次の日、bigbluebusを使用しようとしたらつかえず、、、調べてみたらmetro busとbigbluebusは経営が違うので購入した30 days free passではbigbluebusは使えないと知りました。
tap cardにメールで問い合わせるも返事がなく、電話したのですが英語がわからず困っています。
買い方をよく調べなかった自分が悪いのですが、どなたか返金ができるのかどうかご存知の方いらっしゃいますでしょうか?
よろしくお願いします。
- #2
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- well hung
- 2017/12/01 (Fri) 14:10
- Report
本当に?でも、サンタモニカビッグブルーバスもリストに載ってるけどねー。↓
https://www.taptogo.net/articles/en_US/Website_content/where-to-ride
- #3
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- well hung
- 2017/12/01 (Fri) 14:22
- Report
LA County全てのTransit Agencyで使えると書いてあるけど。
https://www.bigbluebus.com/Fares/TAP.aspx
購入するウェブサイトも同じじゃん。
https://www.taptogo.net/
使えなかったのは何かの間違いでは?
乗った時、機械の丸いところにカードを当てるけど、そうした?
- #4
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- ルーシー3
- 2017/12/01 (Fri) 15:57
- Report
Tapカードのサイトを見る限り、Big Blue Busでも使えるはずですね。
ひょっとしたら、カードの不具合(うまくチャージされていない)かもしれないので、カスタマーセンターに行ってカードをチェックしてもらったらどうですか?
カスタマーセンターの場所はあまり多くないですが、下記のサイトでチェックできます。
https://www.taptogo.net/TAPLocator2
- #5
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- 昭和のおとっつぁん
- 2017/12/01 (Fri) 17:07
- Report
英語が英語のできる人を連れて
近くのオフィスを探して行き説明してもらったらいかがですか。
- #6
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- well hung
- 2017/12/01 (Fri) 17:35
- Report
足運ばなくても、上のTaptogo.netのサイトで自分のカードの残高とかチェックできますよ。
私はそうしてます。カードをリロードするのもそこでしてます。
- #7
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- ぴんきー
- 2017/12/02 (Sat) 00:22
- Report
トピ主さんが買ったのは、メトロのみで有効の30日間乗り放題パスですね。
このページの右側に英語以外の問い合わせ番号があり、日本語も入っています。(323-466-3876)
https://www.metro.net/riding/fares/
電話の日本語担当者がいない場合は、英語のできる人と一緒にカスタマーセンターに行くしかないですね。
https://www.metro.net/about/contact/customer-centers/
返金がダメな場合は、サンタモニカバスでも使えるように$100を普通にチャージし直してもらえないか交渉してみるといいと思います。
今のTapを使うと30日間パスが開始されてしまうので、カスタマーサービスへ行く時の運賃は現金で払って下さい。
返金や変更が可能かは分からないのですが、未使用な限り交渉の余地はあると思います。
頑張って下さいね!
- #8
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- rena513
- 2017/12/02 (Sat) 03:53
- Report
みなさま、
ありがとうございます。
ぴんきーさんのおっしゃる通り、メトロのみ有効なものをかってしまったようです。
まだ未使用なので、交渉してみます!
ご丁寧にありがとうございました!!
- #9
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- ぴんきー
- 2017/12/02 (Sat) 13:15
- Report
ちなみにサンタモニカバスのパスを購入できるのはここだけのようです。
Blue: The Transit Store
1334 5th St, Downtown Santa Monica
(Temporary trailer location)
Monday - Friday 7:30am - 5:30 pm
普通の30日間乗り放題パスは$50ですね。
プロムナードやピアのすぐ近くなので、購入ついでに観光も楽しめますよ^^
- #10
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- rena513
- 2017/12/02 (Sat) 19:26
- Report
ご丁寧にありがとうございます!
いってみます^_^
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